Reference

How 44r44 Handles Your Personal Information

When you open an account and move money through bKash, Nagad, or Rocket, we collect certain information to run your account securely.

Account data protectedbKash, Nagad, Rocket payment data handled securelyNo data sold to third partiesYour rights, accessible on requestAccess subject to local law and eligible regions
44r44 How 44r44 Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to review the data we hold on your account, ask us to correct something, or request deletion, our support team handles privacy requests directly. You can reach us through live chat on the site, by email, or through the in-app message centre if you are using the mobile version. We aim to acknowledge every privacy request within a reasonable time and respond fully once we have verified your identity against the account.

Team online

Live Chat

Start a chat session from your account dashboard. Identify yourself as making a privacy request and our team will log it immediately.

Email Support

Send your data request by email with your registered mobile number and the wallet type — bKash, Nagad, or Rocket — linked to the account.

In-App Message

Open the message centre inside the mobile app, select Account Help, and choose the Privacy Request option to submit your query directly.

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We apply security measures at every point where your data moves — from the moment you enter your bKash number at the cashier desk to the moment a withdrawal lands in your Nagad wallet. Account access uses one-time password verification sent to your registered mobile number, which means no one can log in without physical access to your phone. Data is not retained beyond the period required to operate your account and meet legal obligations. You can request a copy of your stored data or ask for corrections at any time through our support channels.

Cookies and Session Data

We use session cookies to keep your account active while you browse. Analytics cookies track page performance only — no personal wallet data is stored in cookies.

Account Security Layer

OTP verification to your registered mobile number is required at login and for withdrawal requests, reducing the risk of unauthorised access to your account.

Data Retention Policy

We hold your account data for as long as your account is active and for any period required by applicable law. Once that period lapses, data is deleted or anonymised.

Your Right to Access and Correct

You can request a full copy of the data we hold, ask us to fix inaccurate details, or request account closure — all handled through our live chat or email support channels.

Common Questions About Your Data and Privacy

These are the questions we hear most often about how your information is handled on 44r44. If your question is not covered here, our support team can answer it directly through live chat or email.

We collect your name, email, mobile number, and the wallet identifier — bKash, Nagad, or Rocket — you use for transactions. Device and IP data is also logged for account security purposes.

Your wallet number is shared only with the relevant payment processor — bKash or Nagad — to complete the transaction. It is not passed to advertisers or unrelated third parties under any circumstances.

Contact our support team via live chat or email, confirm your registered mobile number and linked wallet type, and we will process your data access request after verifying your identity.

Yes. Send a deletion request through live chat or email. We will remove your data where permitted by law, and we will confirm what, if anything, must be retained for legal compliance reasons.

We retain your data for as long as your account remains open and for any period required under applicable local law. When those conditions no longer apply, data is deleted or anonymised.

This policy applies to all account holders. However, access to the platform and the scope of applicable data protection rights depend on your local law and eligible region within Bangladesh.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.